Privacy Policy

1. Who We Are

CIPD Assessment Help is an academic advisory and CIPD mentoring service operated by Moses. Our website is cipdassessmenthelp.com. You can contact us at support@cipdassessmenthelp.com or via WhatsApp at +254 759 475 049.

2. Information We Collect

We collect the following types of personal data when you use our website or contact us:

• Contact information — name, email address, WhatsApp number, country of residence
• Assessment details — CIPD level, unit codes, submission deadlines, employer/organisation name (where provided voluntarily)
• Communications — messages sent via WhatsApp, email, or the contact form on this website
• Technical data — IP address, browser type, pages visited, time spent on pages (collected automatically via cookies and analytics)

3. How We Use Your Information

We use your personal data for the following purposes:

• To respond to your enquiries and deliver the CIPD mentoring service you have requested
• To send you relevant updates about your ongoing engagement with Moses
• To improve this website and our service quality
• To comply with legal obligations

We do not use your data for automated decision-making or profiling.

4. Confidentiality

All client information — including your name, employer, assessment details, and the content of your CIPD assignments — is treated with strict professional confidentiality. Moses does not share, sell, or disclose this information to any third party under any circumstances, except where required by law.

5. Legal Basis for Processing (GDPR)

If you are located in the UK or European Economic Area, our legal basis for processing your data is:

• Contract performance — to deliver the service you have requested
• Legitimate interests — to improve our service and communicate with existing clients
• Consent — for marketing communications (you may withdraw consent at any time)

6. Data Storage and Security

Your data is stored securely. Communications via WhatsApp are subject to WhatsApp’s own privacy policy. Email communications are stored on password-protected systems. We retain your data only as long as necessary to fulfil the purposes outlined in this policy, or as required by law.

7. Cookies

This website uses cookies to analyse website traffic (via Google Analytics) and to remember your preferences. You can control cookies through your browser settings. By continuing to use this website, you consent to our use of cookies as described here.

8. Third-Party Services

We use the following third-party services which may process your data:

• Google Analytics — website usage analytics (anonymised)
• WhatsApp — client communications (subject to Meta’s privacy policy)
• WordPress / Astra — website hosting and content management

9. Your Rights

You have the following rights regarding your personal data:

• Right to access — request a copy of the data we hold about you
• Right to rectification — request correction of inaccurate data
• Right to erasure — request deletion of your data (“right to be forgotten”)
• Right to restrict processing — request that we limit how we use your data
• Right to data portability — request your data in a portable format
• Right to object — object to processing based on legitimate interests

To exercise any of these rights, contact us at support@cipdassessmenthelp.com.

10. Children’s Privacy

Our services are intended for adults (18+) undertaking professional CIPD qualifications. We do not knowingly collect personal data from children under 18.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The “last updated” date at the top of this page indicates when it was last revised. Continued use of our services after changes constitutes acceptance of the updated policy.

12. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us:

• Email: support@cipdassessmenthelp.com
• WhatsApp: +254 759 475 049
• Website: cipdassessmenthelp.com